TERM OF USE
The website at www.anthill.my is a copyrighted site (“the Site”) belonging to Ant Hill Living Sdn Bhd ("AntHill", "Company", "us", "our", and "we"). Certain features of the Site may be subject to additional guidelines, terms, conditions and/or rules, which will be posted on the Site. All such additional terms, guidelines, and/or rules shall be binding on you.
By accessing to the Site and placing your order(s) with us, you are deemed to
accept the terms and conditions herein (on behalf of yourself or the entity
that you represent). In this regard, you represent and warrant that you have
the right, authority and capacity to enter into this transaction (on behalf of
yourself or the entity that you represent) with us.
1. DEFINITION:
"Account" means the AntHill Account that you
will need to register for on the Site if you would like to be our existing
customer;
"Customer" means any individual who places an Order on the Site;
"Order" means the Order submitted by you to the Site to rent a room
from us;
"You" means the Customer who places an Order;
Words imparting the singular shall include the plural and vice versa. Words
imparting a gender shall include every gender and references to persons shall include
an individual, company, corporation, firm or partnership; References to
"includes" or "including" or like words or expressions
shall mean without limitation.
2. PRICE AND PAYMENT:
2.1 Where applicable, prices are in Malaysian ringgit.
Other costs such as security deposit, utility deposit, access card deposit and
tenancy agreement fee will be charged in addition where applicable;
2.2 You may order any of the room(s) offered (including without limitation,
2.3 You can pay using any of our payment partners listed on our homepage.
Similarly you can pay all or part of your Order using store credit or a
promotional voucher, where applicable.
2.4 No amendments are allowed after payment has been processed, kindly check
and ensure that your delivery details and ordered/purchased room(s) are correct
before making the payment
2.5 For the avoidance of doubt, we shall not be held responsible/ liable for
any products ordered from other channels/ methods aside from the Site.
3. ORDER OR PRODUCTS
COMPLAINTS:
3.1 Should there be mistakes in your Order(s) due to any
reason, kindly proceed to inform our Person in Charge within 7 days from the
date of order. Our team will proceed to carry out remedial action after
checking and verifying your claim. We will not entertain any claims which are
brought to our attention after the expiry of 7 days from the date of order.
4. ROOM DELIVERY POLICY:
4.1 We shall use reasonable endeavours
to deliver room of acceptable quality to you within 3 working days after the
Order but we cannot guarantee any firm delivery time and we shall not be liable
for any delay in our delivery services, if the delay has been due to causes
beyond the control of us.
4.2 Your room will be delivered to
you by a dedicated Person In Charge which shall contact you to confirm on the
appointment date and time for checking in. For order placed before 12 noon,
please allow three (3) working days for processing from date of our confirmation
of acceptance of an Order unless otherwise notified by us.
4.3 You need to notify us
immediately of a change to your contact number registered in your account.
4.4 Where you are not available to
confirm on the appointment, a message will be sent to you to make alternative
arrangement.
4.5 We reserves the right to
withhold delivery of the room to you if we has any doubts whatsoever as to your
credit worthiness or insufficient identification.
5. REFUND OR RETURN POLICY:
5.1 This Return and Refund policy
shall only be applicable for room rental via this website only.
We shall use our best efforts to ensure that Orders are
correctly fulfilled. Should there be any discrepancy of room delivered and you wishes
for return and refund, please notify us by completing and submitting the
online form posted
in our website within seven (7) days upon receiving checking in the room. We
will contact you within seven (7) days after receipt of the completed form
online to direct you of the procedures in respect of the return of room and
refund. You are advised to wait for our instruction for the next course of
action. In the event you do not receive any reply from us after the aforesaid
period, please contact us either by e-mail at jennlew.anthill@gmail.com or call our hotline at +60 19-400 8813 for enquiries.
5.2 If you are charged more than the value of a room as
displayed on the site when you make your Order, we shall refund to you for the
difference.
PRIVACY POLICY
This Privacy and Personal Data Protection Policy is issued to all our
immediate and/or prospective customers, suppliers and employees pursuant to the
Personal Data Protection Act 2010 ("the Act") which
came into effect on 15th November 2013.
1. Collection of Personal Data
In the course of your
dealings with Ant Hill Living Sdn Bhd and/or any of its related companies (“AntHill”),
we will request that you provide data and information about yourself (“Personal
Data”) to enable us to enter into commercial transaction with you or to
deliver the necessary notices, services and/or products in connection with our
business. These are relevant in connection with our business process,
execution, including delivery of notices, services and/or products, client
relationship management, planning purposes in connection with future products,
new product launches and events including promotional events with business
partners within our projects.
2. Personal Data
Such Personal Data
may be subject to applicable data protection, privacy and other similar laws
and may include but not limited to information concerning your name, date of
birth, identity card number, passport number, address, gender, race,
nationality, contact information, e-mail address, work history, education,
compensation currently and historically, employer feedback, performance
reviews, disciplinary actions, references and any other details of past
employers or other people you provided to us, residential or postal addresses,
your current or previous vocations, your employer’s name, address, telephone or
fax number, your previous addresses and preferred mode of communication, any
previous names you may have used or aliases, religion, current and savings
account number, credit card details, bank name and other pertinent banking
information, tax file identification number, EPF number, SOCSO number; and
criminal history, where permitted by applicable law.
3. Purpose of Collection of Personal Data
The Personal Data
will be collected, processed and used by us for the following purposes:
a. the delivery of
notices, services or products and the marketing of such services or products
whether present or future, to you;
b. in order for you to
enter into the necessary agreement and/or contract to purchase the products
and/or properties from us;
c. the maintenance and
upkeep of customer records and development;
d. those purposes
specifically provided for in any particular service or product offered by us or
our partners;
e. marketing and client
profiling activities regarding our latest projects, products and/or services;
f. preparation and
execution of all necessary documents and agreements and/or contracts for our
projects, products and/or services with you;
g. credit assessments,
financial and background investigation as and when deemed necessary;
h. our internal record
keeping;
i. prevention of crime
(including but not limited to fraud and money-laundering);
j. meeting any legal or
regulatory requirements relating to our provision of services and products and
to make disclosure under the requirements of any applicable law, regulation,
direction, court order, by-law, guideline, circular, code applicable to us or
any member companies of our Group;
k. enable us to send you
information by e-mail, regular postal mail, telecommunication means (telephone
calls, SMS messages or social chat applications) or internet social media about
products and services offered by selected third parties that we think may
interest you but doing so we maintain control over your Personal Data and we
will not disclose your Personal Data to any third parties without your prior
written consent;
l. vacant possession,
keys handover, property/estate management, customer care and/or defect
rectification works;
m. post vacant
possession services, such as club house services, security and customer loyalty
card programmes;
n. any subsequent
commercial transactions in relation to any projects, products and/or services;
and
4. Source of Personal Data
The Personal Data that will be collected, processed and used by us are sourced from wholly legitimate and transparent means such as:
a. agreements and
contracts for sale and purchase of our properties or for our services;
b. official registration
forms (either electronic or printed) for new launches or property roadshows,
showcases, exhibitions or any other promotional events;
c. official Request for
Information forms that are provided to you by our employees or agents;
d. any emails or any
correspondences that we have received from you requesting for information or
making any inquiries;
e. any forms that you
have submitted on our website or any websites contracted by us;
f. any referrals from a
person which have included their verifiable personal contact details;
g. letters of offer from
financial institutions (local and foreign) for pre-approved loans;
h. Business cards that were dropped or given to our employees, agents, brokers or associates; or
i. any documents (including but not limited to statutory forms and returns) that were submitted to us for processing.
At no time will any
Personal Data be purchased by us or in any way commercially acquired through
the purchase or trading of illegitimate and illegal Personal Data databases or
lists.
5. Right Of Access and Correction
You have the right to request access to and if required, correction of your Personal Data in our records. You have the right to:
a. request access to
your Personal Data in our records for verification purposes. You may access and
review all of your Personal Data held by us in person at our corporate offices
located at the address given in (h) below;
b. request the
correction of your Personal Data in our records in the event the information is
inaccurate, misleading, out-of-date or incomplete upon validation and
verification of the new information provided in person at our corporate offices
located at the address given in (h) below;
c. request that your
Personal Data shall only be kept for the fulfilment of the purpose of the
collection of such information;
d. request for proof of
policy and procedure in relation to the safeguard and guarantee of your
Personal Data in our records;
e. request that we
specify or explain its policies and procedures in relation to data and types of
Personal Data handled by us;
f. communicate to us
your objection to the use of your Personal Data for marketing purposes
whereupon we will not use your Personal Data for these purposes in person at
our corporate offices located at the address given in (h) below;; and
g. withdraw, in full or
in part, your consent given previously, in each case subject to any applicable
legal restrictions, contractual conditions and a reasonable time period in
person at our corporate offices located at the address given in (h) below;.
h. If you may make a request to access, review, amend and correct your Personal Data through:
Ant Hill Living Sdn
Bhd
No.23-3, Jalan
PJU5/20E, The Strand, Kota Damansara,
47810 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
T: 019-4008813
E: www.anthill.my
6. Disclosure of Personal Data
The information we
gather is not sold, given to, or otherwise shared with other organisations for
commercial or any other purposes. We do, however, send out emails on
behalf of selected organisations to those of our subscribers who have opted in
to receive these messages. We send the messages directly, so at no time
do the advertisers get to see users’ personal information – unless of course
users respond or reply to these advertisements or mailings themselves.
The Personal Data provided to us will be kept confidential and we will seek your agreement, consent and authorisation to disclose your Personal Data to the following classes of parties:
a. any persons,
government agencies, statutory authorities and/or industry regulators whom we
are compelled or required to do so pursuant to any law, please refer to
"Appendix A1 –List of Government bodies/agencies/local authorities and
institutions";
b. relevant parties,
please refer to "Appendix A2 – List of Non-Governmental bodies/agencies
and private institutions".
c. any related companies
of Ant Hill Living Sdn Bhd, including those incorporated in the future;
d. our business partners
and affiliates that provide related services or products in connection with our
business;
e. our auditors,
consultants, lawyers, accountants or other financial or professional advisers
appointed in connection with our business;
f. our third party service providers, third party management companies, sub-contractors or other parties as may be deemed necessary by us to facilitate your dealings with us; and
g. our appointed service providers in relation of our loyalty programmes, for the purpose of delivery gift redemption and services.
Third parties are
legally tasked with processing your Personal Data in line with principles
specified by Ant Hill Living Sdn Bhd. Third parties are also held legally
responsible for securing your Personal Data at an appropriate level of security
in relation to applicable data protection laws and widely accepted industry
standards.
You may at any time withdraw, in full or in part, your disclosure consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period in person at our corporate offices located at the address given in 5(h) above.
7. Choices to Limit Processing of Personal Data
The Personal Data
provided to us undergoes processing as and when required or upon scheduled
maintenance. The definition of processing defines it as "any
operation or set of operations which is performed upon Personal Data, whether or
not by automatic means, such as collection, recording, organization, storage,
adaptation or alteration, retrieval, consultation, use, disclosure by
transmission, dissemination or otherwise making available, alignment or
combination, blocking, erasure or destruction;"
You have the right to
limit in part or wholly any of the processes by which your data is subjected to
in terms of the operations allowed to be performed upon it, the period of time
allowed or alternatively the date line of the consent given.
The responsibility
for compliance rests on the shoulders of AntHill who determines the purposes
and means of the processing of Personal Data.
You may at any time withdraw or amend, in full or in part, your processing consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period in person at our corporate offices located at the address given in 5(h) above.
8. Consequences of Refusal / Failure to Provide Personal Data
The Personal Data provided
to us are wholly voluntary in nature and you are not under any obligation or
under any duress to do so. However, in some circumstances such as the
preparation and execution of a Sales and Purchase Contract, or a Supplier
Letter of Award or an Employment Letter requires certain personal details and
information beforehand.
The failure to provide the Personal Data may result in the following which we shall not be held liable for any of the consequences arising therefrom:
a. the inability of
parties to formalize any contract and/or agreement and/or Sale and Purchase
Agreement / tenders / Letter of Awards / Employment Contract in relation to the
sale of our property, products and/or services, to facilitate construction or
to hire human resource;
b. the inability for us
to provide you with the notices, services and/or products requested;
c. the inability for us
to update you with the latest product and/or launches;
d. the inability to
complete commercial transactions in relation to our projects, products and/or
services; and
e. the inability to
comply with any applicable law, regulation, direction, court order, by laws,
guidelines and/or codes applicable to us.
Your Personal Data
will be kept and processed in a secured manner. The appropriate administrative
and security safeguards, policies and procedures will be implemented, as far as
practicable, in accordance to the applicable laws and regulations. We
will, as far as practicable, aim to prevent any unauthorized and/or unlawful
processing of, and the accidental loss, destruction or damage to your Personal
Data.
Ant Hill Living Sdn
Bhd is committed to taking appropriate technical, physical and organisational
measures to protect your Private Data against unauthorised access, unlawful
processing, accidental loss or damage, and unauthorised destruction of your
Private Data.
To safeguard against
unauthorised access to Private Data by third parties outside AntHill, all
electronic Private Data held by AntHill is maintained on systems that are
protected by secure networks. AntHill entities limit access to internal systems
that hold Private Data to a select group of authorised users who are given
access to such systems through the use of a unique identifier and password.
Access to Private Data is limited to and is provided only to relevant users for
the purpose of performing their official duties.
Compliance with these provisions will be required of all third-party administrators who may access your Private Data, as described in the ‘Disclosure of Personal Data’ in Section 6 above.
In accordance to Section 7(3) Personal Data Protection Act 2010, this Policy is issued in both Bahasa Malaysia and English languages. In the event of any inconsistency, the English language version of this Policy shall prevail.
To learn more about
our Privacy Policy, please read our Privacy Policy at our website www.anthill.my
If you wish for any clarification by us via any mode of communication, you may -
(a) email us to: jennlew.anthill@gmail.com or
(b) write or fax to us at the following address –
Ant Hill Living Sdn
Bhd
No.23-3, Jalan
PJU5/20E, The Strand, Kota Damansara,
47810 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
T: 019-4008813
AntHill may need to modify this Policy as needed, for example, to comply with changes in business operations or laws and regulations. AntHill will post all changes to this policy.
Appendix A1 - List
of Government bodies/agencies/local authorities and institutions
i.
Bahagian Pinjaman Perumahan
Perbendaharaan;
ii.
Kumpulan Wang Simpanan Pekerja;
iii.
Lembaga Hasil Dalam Negeri;
iv.
Land Office;
v.
Local authorities;
vi.
Internal auditors;
vii.
High court, lower courts or tribunals;
viii.
Insurance companies;
ix.
ISO auditors; and
any change or amendment, we shall
notify you accordingly.
Appendix A2 - List
of Non-Government bodies/agencies and private institutions
i.
Indah Water Konsortium;
ii.
Kumpulan Wang Simpanan Pekerja;
iii.
Syarikat Bekalan Air Selangor Sdn Bhd;
iv.
Sabah State Water Department (JANS)
v.
Tenaga Nasional Berhad;
vi.
Banks and financial institution;
vii.
Insurance companies;
viii.
External financial auditors; and
ix.
Law firms
any change or amendment, we shall
notify you accordingly
Ant Hill Living Sdn. Bhd.
All rights reserved