Terms & Conditions

Refund and Return Policy:

This Return and Refund Policy shall only be applicable for room rental via this website only.
Ant Hill Living Sdn Bhd (1336353-P) shall use its best efforts to ensure that Orders are correctly fulfilled.
Should there be any discrepancy of room delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving checking in the room.
We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of room and refund. The Customer is advised to wait for our instruction for the next course of action.
In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at  jennlew.anthill@gmail.com or call our hotline at +60 19-400 8813 for enquiries.
If a Customer is charged more than the value of a room as displayed on the site when the Customer makes its Order, Ant Hill Living shall refund to the Customer the difference.
Ant Hill Living Sdn. Bhd. All rights reserved

Delivery Policy

Ant Hill Living shall use reasonable endeavors to deliver room of acceptable quality to the Customer within 3 working days after the Order but Ant Hill Living cannot guarantee any firm delivery time and Ant Hill Living shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Ant Hill Living.

Your Room will be delivered to you in which a dedicated Person In Charge shall contact you to confirm on the appointment date and time for checking in. For order placed before 12 noon, please allow three (3) working days for processing from date of Ant Hill Living's confirmation of acceptance of an Order unless otherwise notified by Ant Hill Living.
The Customer is to notify Ant Hill Living immediately of a change to his contact number. Where Customer is not available to confirm on the appointment, a message will be sent to the Customer to make alternative arrangement.
Ant Hill Living reserves the right to withhold delivery of the room to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or insufficient identification.
Ant Hill Living Sdn Bhd (1336353-P) All rights reserved